After Hours Access

An employee or guest of one of our Customers wishing to enter the building and go to his/her office after regular working hours must comply with the following requests:

Please use your access fob to enter and exit the building after hours.

The Security Access Request form located in the “Forms” section of the manual must be filled out for every individual requesting an access fob to the building. Please forward the request directly to the Security Desk for processing.

If a person requests entry, but does not have an access fob, he/she must sign in at the Security Desk and either:

  • Deliver documented authorization by a Customer, via written letter of authorization, signed by the Customer Contact of the floor to Security; or

  • Request access through Commercial Café prior to the requested access time; or

  • Be escorted by a Customer possessing an access fob. A phone call will be placed to the Customer to come down to the Security Desk to meet the guest

Building Access

Building Hours are 7:00am to 7:00pm Monday through Friday, and 9:00am to 1:00pm on Saturday; however, you may access the building 24 hours a day, seven days a week.

There are five areas to enter the building:

  • East lobby, street-level entrance off of San Jacinto Boulevard and the Four Seasons Hotel

  • West lobby, street-level entrance off of Brazos Street

  • Loading Dock, southwest corner of building past Brazos parking garage entrance

  • Parking Garage, subterranean parking garage elevator shuttles to first floor lobby, across from the Security Desk

  • Forthright Café, street-level restaurant patio entrance off of Brazos Street for dining room

There are two surface-level parking lots located on the east and west sides of the building, for visitors only. Visitor lots are restricted to a one-hour limit and towing is strictly enforced by San Jacinto Center Security.

The Parking Garage for the San Jacinto Center has an entrance off of San Jacinto Boulevard for G-1, and an entrance off of Brazos Street for levels G-2 and G-3. Guest Parking is available in the garage.

The street-level patio on the north side of the building (off Cesar Chavez) is not a public entrance/exit.

Building Signage and Directory

Please contact the Property Management Office for any signage inquiries.

An Order Form for new exterior suite signage is available in the “Forms” section.

Changes to the Building Directory located in the West lobby can be initiated through Commercial Café.



Please notify the Property Management Office immediately if there are any problems with the cleaning in your office space. 

General Office Security

The San Jacinto Center Security Team is available 24-hours per day, seven days a week to assist. They can be reached at 512.320.5680 and

HVAC (Heating, Ventilation, and Air Conditioning)

HVAC is provided to Customers Monday through Friday from 7:00am - 7:00pm and Saturday from 9:00am - 1:00pm. However, HVAC on Saturday must be scheduled through Web Smart Air or Work Order.

After - Hours HVAC requests can be submitted through WebSmart Air or by Work Order for an additional charge, per Zone, with a 2-hour minimum and 30-minute increments thereafter. Note that 'Zones' are identified as your entire office space per floor; multi-floor Customers will have one Zone per floor. When requesting after-hours HVAC, the first floor lobby is automatically included in your request at no additional charge. A guide summarizing rates and navigating Web Smart Air is available here or on the "Forms" page.

For adjustments to the temperature level in your office, please submit a Work Order. If you are planning an event or meeting with a large number of people in your space, you are welcome to notify us in advance so we can adjust temperature level accordingly.

Lost and Found

Please report any lost or found items to the Security Desk at 512.320.5680 or

Mail Service

U.S. Mail
U.S. Mail is delivered to assigned post office boxes located in the mailroom behind the Security Desk on the 1st floor. Prior to move-in, each customer is assigned a mailbox number and given a mail key. Mail is picked-up and delivered, Monday - Saturday. Delivery and pick-up times are determined by the Post Office. Parcels are placed on the shelving units within the mailroom.

Proper address to be used for all incoming mail:
[Optional] Attn: YOUR NAME
98 San Jacinto Blvd, Suite XXXX
Austin, Texas 78701

The Management Office does not handle complaints about postal delivery. To file a complaint, please contact the Post Office at 1.800.275.8777.

Overnight and Express Mail Delivery Service deliveries are placed on shelving units within the mailroom.

FedEx and UPS deliveries will be delivered to your Suite. Additionally, there are drop boxes and supplies for FedEx Express, UPS Ground and UPS Air in the mailroom on the first floor. If you have a package that will not fit inside one of the drop boxes, please call the carrier to schedule a pickup at your office.

FedEx Express drop box last pick-up is 7:30pm Monday - Friday.

FedEx Ground and FedEx Home packages are not picked up from the FedEx Express drop box at the San Jacinto Center.

UPS Ground & Air drop box last pick-up is 4:00pm Monday - Friday.

Maintenance Requests / Work Orders

San Jacinto Center Engineers are on duty from 8:00 am to 5:00 pm, Monday through Friday. They are here to maintain the building and service your needs. Submit maintenance requests into the online tenant request system known as Commercial Cafe.

The request will be dispatched directly to an Engineer to respond to the request. Maintenance requests that are above the building's standard services will be billed to the tenant and will require input into Commercial Cafe.

If it is determined that your company will consume electrical or water services above the building standard, as outlined in your lease, the portion considered above-standard will be metered. Invoices for above-standard services are generated on a monthly basis.

A User Guide for Commercial Cafe is available here and the Forms page on this site.

Pest Control

The common areas of the building, including restrooms, are treated on a routine basis. Individual suites can be treated at the lease holder's expense. Please contact the Property Management office at 512.279.2170 or submit a Work Order for details. Any pest problems should be reported immediately.


Recycling Information

The San Jacinto Center has a recycling program with Balcones Recycling, in compliance with the City of Austin and Austin Resource Recovery's commercial standards. All customers are asked to designate one container at their desk for recycling only. Recycling containers can be requested through a Work Order.

Below is a sample list of items acceptable for recycling:

  • Paper - adding machine rolls, bright paper, carbonless forms, coated paper, color paper, computer printouts, NCR invoices, photocopies, posters, receipts, self-adhesive notes, shredded paper, time cards, typing paper, white paper
  • Correspondence - advertising, coated envelopes, color envelopes, direct mail pieces, manilla envelopes, stationery, white envelopes
  • Folders, Pads, Books - accounting ledgers, booklets, brochures & pamphlets, coated folders, color folders, legal pads, magazines, manilla envelopes, manuals with glued bindings, memo pads, message pads, newspapers, note pads, scratch pads, steno pads, soft-covered books, tabbed folders
  • Clean Cardboard - no wax
  • Plastic - empty plastic bottles and containers, PET strapping, shrink wrap
  • Aluminum - empty beverage cans
  • Tin cans - clean
  • Glass - clean

Do not worry about the removal of paper clips, spiral binding, staples or tape. We will take care of it on our end.

The following items are not acceptable for recycling:

  • Food Waste- napkins, paper cups, paper towels, plates, food contaminated packaging, scraps
  • Moisture- grease, oil, water
  • Landscaping Debris- dirt, grass clippings, leaves, sand
  • Restroom Waste
  • Styrofoam
  • Construction Debris

Payments for rent, operating costs and requested above-standard services must be sent to the address listed below. If you have a question concerning remittance, please contact the Property Management Office 512.279.2170.

Payments of rent and operating costs are due on the first day of each month, without notice, according to your Lease Agreement. Charges made to each customers for above-standard services by the Engineers will be invoiced and sent to the customers separately each month.

Please send all payments to the address listed below:

US First Class Mail
Cousins - San Jacinto Center LLC
PO Box 207479
Dallas, TX 75320-7479

FedEx or UPS
Lockbox No. 207479
Cousins - San Jacinto Center LLC
2975 Regent Blvd, Suite 100
Irving, TX 75063

Electronic Payments
Account Number: 444 775 9374
ACH Routing Number: 121 000 248
Wire Routing Number: 121 000 248
Swift Code (International Wires): WFBIUS6S
Bank Address: San Francisco, CA
Bank Name: Wells Fargo Bank, N.A
For Credit to: Cousins - San Jacinto Center LLC

Please reference your Tenant ID on the Wire Transfer. The Tenant ID can be found on an invoice or by contacting the Property Management Office.


Solicitations are prohibited. If someone is soliciting in your suite, please notify the Security Desk immediately at 512.320.5680and we will send appropriate personnel to escort them off the premises.